Field and Technical Service Engineer – Medical Instrumentation

First rate Boston area opportunity for an experienced and successful field service engineer to be an integral member of a medical technology company with novel devices that treat life threatening problems. Would you like to join an industry seasoned and successful team, and step up to the challenges and rewards of being part of a late stage start-up with FDA approved products? You could if you have strong field service experience and a BS in engineering. As Field and Technical Service Engineer you’ll have a full range of customer support responsibilities in a growing company.

Position Summary:

The Field Service Engineer is responsible for installations, repairs, and preventive maintenance of capital equipment, and its associated documentation. He or she will also assist with technical support account management, console base database record keeping, and related service activities.

Responsibilities:

  • Plan, schedule, perform and coordinate the installation, service and repair of capital equipment on site, in hospitals in the US and internationally.
  • Work with customers, vendors, distributors and company personnel to address any service needs and issues.
  • Assist with assembling and troubleshooting equipment, parts orders, designs and maintenance of complete records.
  • Convey customer feedback to the company to enhance product performance and suggest improvements in development and serviceability.
  • Verify and update all service activity documents.
  • Collaborate with Sales, Marketing, Operations, QA, Manufacturing and R&D.
  • Responsible for technical support email account and serving acts as the first line of defense for customer usability and service inquiries.
  • Assist in preparing monthly PM schedule and communicate effectively with account sales managers.

Required Experience and Skills:

  • BS in Engineering; Biomedical Engineering degree is a plus. A relevant AS could be considered.
  • A minimum of three years of Field Service Engineering experience in medical device. Experience working in other highly regulated industries such as aerospace would be considered.
  • A valid US passport and driving license, and the ability to travel 50-75%, domestically and internationally.
  • Ability to work independently with little supervision, and as a team player.
  • Excellent problem-solving skills and organizational skills.
  • Proficient in Microsoft office, including Excel.
  • Excellent reading, writing and communication skills.
  • Must have excellent interpersonal relationship and people skills.